VisitorBet Privacy Policy – Data Protection & Privacy for Malaysian Players

1. Introduction & Scope of Privacy Policy

VisitorBet operates as an online betting and casino platform for adult Malaysian players. As a responsible company, we recognise the importance of privacy and the security of our players' personal information.

This Privacy Policy applies to all information collected through the VisitorBet platform – including the main website, mobile app (where available), interactions with our customer support team, and all financial transactions made via payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and others.

VisitorBet complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations. We are committed to ensuring your personal information is handled in a transparent, secure, and responsible manner at all times.

2. Types of Personal Data Collected

VisitorBet collects various categories of personal information necessary to provide players with a secure, complete, and tailored service. The following are the types of data we collect:

• We only collect data that is strictly necessary for the purposes set out in this policy.
• VisitorBet does not collect sensitive data such as biometric information or health data.
• All credit or debit card data is processed directly by licensed payment providers and is not stored on VisitorBet's servers.

3. How We Collect Data

VisitorBet collects personal information through several different channels, depending on how you interact with our platform:

• Registration Form: When you register a VisitorBet account, you will be required to provide basic personal information including your name, email address, and phone number.
• KYC Process (Identity Verification): To meet anti-money laundering (AML) legal requirements, we may request a copy of your MyKad, passport, or other supporting documents to verify your identity.
• Financial Transactions: Each time you make a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX (Maybank2u / CIMB Clicks), the transaction details are recorded automatically.
• Platform Activity: Platform usage data is collected automatically, including games played, session duration, betting outcomes, and interface interactions.
• Communications: When you contact the VisitorBet support team via live chat, email, or phone, conversations may be recorded for training and quality control purposes.
• Cookies & Tracking Technologies: The VisitorBet platform uses cookies and similar technologies to collect browsing and website usage data.

4. How We Use Your Data

VisitorBet uses the personal data collected for the following legitimate and necessary purposes:

VisitorBet will not use your personal data for any purpose beyond those stated above without first obtaining your explicit consent.

5. Data Sharing & Disclosure

VisitorBet does not sell, rent, or disclose players' personal data to third parties for marketing or commercial purposes. However, in certain situations, we may need to share your data with the following parties:

• Payment Service Providers: Transaction details that must be shared with eWallet providers (Touch 'n Go, GrabPay, DuitNow, and others) or banks (via FPX) to process your deposits and withdrawals.
• Game Software Providers: Data required by third-party game providers (such as Evolution Gaming, Pragmatic Play, and others) to deliver a properly functioning gaming experience.
• Regulatory Authorities: We are legally required to disclose certain information to competent authorities such as Bank Negara Malaysia, the Royal Malaysia Police, or other regulatory bodies when lawfully requested.
• Legal & Accounting Firms: In the event of a dispute or compliance requirement, relevant information may be shared with legal counsel or accountants bound by professional confidentiality.
• Technology Partners: Cloud infrastructure and cybersecurity providers that support VisitorBet's technical operations, bound by strict data protection agreements.

6. Data Security Measures

The security of your personal data is a responsibility we take very seriously at VisitorBet. We continuously invest in the latest security infrastructure to ensure your data remains protected at all times.

• 256-bit SSL Encryption: All communications between your device and VisitorBet's servers are encrypted using 256-bit SSL — the same highest-grade security standard used by banking institutions.
• Server Security: Data is stored in data centres equipped with stringent physical and logical security controls, including multi-layered firewalls and intrusion detection systems.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA for an additional layer of protection on their VisitorBet account.
• 24/7 Monitoring: VisitorBet's cybersecurity team continuously monitors systems to detect and respond to any threats or suspicious activity.
• Regular Security Audits: We undergo regular penetration testing and independent security audits conducted by certified cybersecurity firms.
• Internal Access Controls: Access to players' personal data within the VisitorBet organisation is restricted to staff who genuinely require it to perform their duties.

7. Cookies & Tracking Technologies

VisitorBet uses cookies and similar tracking technologies to enhance the user experience and better understand how our platform is used.

Types of cookies we use:

• Essential Cookies (Required): Cookies required for core platform functionality such as login, game sessions, and security. These cookies cannot be disabled.
• Preference Cookies: Stores your personal settings such as preferred language, display theme, and game preferences for a smoother experience.
• Analytics Cookies: Helps us understand how players use the platform — including the most visited pages, time spent, and navigation patterns. This data is used in aggregated form without identifying any individual.
• Performance Cookies: Enables us to optimise platform performance based on real usage data, ensuring a smooth gaming experience for all players.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some areas of the VisitorBet platform.

8. Your Rights as a Data Owner

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and VisitorBet's internal policies, you have the following rights regarding your personal data:

9. Data Retention Period

VisitorBet retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements.

• Active Account Data: Retained for the duration your account remains active, plus 5 years following account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years as required under Malaysian tax law and AML regulations.
• KYC Records: Retained for 5 years from the date of last verification or account closure, whichever is later.
• Communication Data (Support Logs): Retained for 2 years from the date of interaction for quality control and dispute resolution purposes.
• Technical Data (Server Logs): Retained for 90 days for security and fraud detection purposes.
• Marketing Data: Retained until you withdraw consent or request deletion.

Once the relevant retention period has expired, data will be securely deleted or anonymised in accordance with industry-standard procedures.

10. Child Protection

VisitorBet is a platform that exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

• We use an age verification process during registration to prevent participation by minors.
• If we become aware that we have collected data from an individual under the age of 18, we will immediately take steps to delete that data and close the account in question.
• Parents or guardians who believe their child has registered on VisitorBet are encouraged to contact us immediately at privacy@visitorbet.click.

11. Privacy Policy Amendments

VisitorBet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or business decisions.

• Any material amendments that affect players' privacy rights will be communicated via email or in-platform notification at least 14 days before taking effect.
• The "Last Updated" date at the top of this page always reflects the latest version of the VisitorBet Privacy Policy.
• Continued use of the VisitorBet platform after any amendments take effect constitutes your acceptance of the latest version of this Privacy Policy.
• You are advised to review this page periodically.

12. Contact Our Data Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how VisitorBet handles your personal data, please reach us through the following channels: